Last Updated: May 8, 2026

1. Introduction

This Privacy Policy describes how Eat Shed Glow LLC, a New York limited liability company ("Company," "we," "us," or "our"), collects, uses, discloses, and protects the personal information of users ("you" or "your") of our website eatshedglow.com ("Site") and our coaching services ("Services").

By using our Site or Services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Site or Services.

This Privacy Policy is incorporated by reference into our Terms of Service and our Coaching Agreement.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and mailing address

• Payment information (processed securely through third-party providers; we do not store full payment card details)

• Health and nutrition history, including medical conditions, medications (including GLP-1 drugs), allergies, dietary preferences, and lifestyle information disclosed during onboarding

• Body measurements, weight, photos, and progress data shared voluntarily during coaching

• Communications with us via email, text, contact forms, or coaching sessions

• Testimonials, reviews, and feedback you submit

• Newsletter subscription information

Information collected automatically:

• IP address, device type, browser type, and operating system

• Pages visited, time spent on pages, and click activity

• Referring URLs and search terms

• Cookies and similar tracking technologies (see Section 7)

• Analytics data through Google Tag Manager and Google Analytics

Information from third parties:

• Payment confirmation and transaction data from payment processors (Square, Klarna)

• Scheduling data from Acuity

• Email engagement data from email service providers

• Affiliate program data from Amazon Associates and other affiliate partners

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Site and Services

• Deliver personalized coaching based on the health and lifestyle information you share

• Create and deliver your Personalized Eat Shed Glow® Roadmap

• Process payments and manage enrollments

• Schedule and conduct coaching sessions

• Communicate with you about your coaching, including proactive check-ins, accountability reminders, and follow-up support

• Send The Monthly Newsletter and marketing communications (with your consent)

• Send term renewal reminders for Eat Shed Glow® Lifestyle

• Respond to inquiries and provide customer support

• Analyze Site usage and improve user experience

• Develop educational content and case studies (using anonymized data only, as described in Section 5)

• Comply with legal obligations and enforce our Terms of Service and Coaching Agreement

• Protect the rights, property, and safety of Eat Shed Glow LLC, our clients, and the public

4. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: to provide the Services you have purchased

• Consent: for marketing communications and newsletter subscriptions

• Legitimate interests: to operate, secure, and improve our Site and Services

• Legal obligation: to comply with applicable laws and regulations

5. Confidentiality of Health Information

We treat your health and nutrition information with the highest level of confidentiality. We will never disclose your personal health information to third parties without your explicit written consent, except as required by law, court order, or to protect against imminent harm.

We may use anonymized, non-identifying data for case studies, educational content, and marketing purposes. Anonymized data does not include your full name, full-face photography, specific medical conditions, or any combination of details that could reasonably identify you.

If you submit a testimonial or review, you grant us the rights described in Section 17 of our Terms of Service to use your first name, general results, and any imagery you have approved.

6. How We Share Your Information

We do not sell your personal information.

We share your information only with:

• Service providers: payment processors (Square, Klarna), scheduling platforms (Acuity), video conferencing platforms (Zoom), email service providers, website hosting (Squarespace), and analytics providers (Google), all of whom are contractually obligated to protect your information

• Referral partners: Refresh Therapy NYC and Midi Health, only when you have requested a referral or expressed interest in their services

• Legal authorities: when required by law, court order, subpoena, or to protect our legal rights or the safety of others

• Successor entities: in connection with a merger, acquisition, sale of assets, or other business transfer, in which case we will notify you of any change in ownership or use of your information

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and gather analytics. These include:

• Essential cookies: required for Site functionality

• Analytics cookies: to understand how visitors use our Site (Google Analytics)

• Marketing cookies: to deliver relevant advertising and measure campaign effectiveness

• Affiliate tracking cookies: to attribute purchases through affiliate links

You can control cookies through your browser settings. Disabling cookies may affect Site functionality. Your continued use of our Site constitutes consent to our use of cookies as described.

8. Third-Party Links

Our Site may contain links to third-party websites, platforms, and services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site or service you visit. We are not responsible for the privacy practices, content, or security of third-party sites.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of sensitive data in transit and at rest where technically feasible

• Secure payment processing through PCI-compliant third-party providers

• Access controls limiting who within Eat Shed Glow LLC can view your information

• Regular review of security practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. Eat Shed Glow LLC and all its members, managers, employees, contractors, and affiliates shall not be liable for unauthorized access to your information resulting from circumstances beyond our reasonable control.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services you have purchased

• Comply with legal, accounting, and tax obligations (typically 7 years for financial records)

• Resolve disputes and enforce our agreements

• Maintain coaching records for the duration of the coaching relationship plus a reasonable period afterward

When information is no longer needed, we securely delete or anonymize it.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your information (subject to legal retention requirements)

• Object to or restrict certain processing

• Withdraw consent for marketing communications at any time

• Receive a portable copy of your information

• Lodge a complaint with a data protection authority

To exercise these rights, contact us at coco@eatshedglow.com. We will respond within 30 days.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose

• The right to request deletion of your personal information

• The right to opt out of the sale of personal information (we do not sell personal information)

• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at coco@eatshedglow.com.

13. EU and UK Residents

If you are a resident of the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR. We process your data based on the legal bases described in Section 4. You have the right to lodge a complaint with your local data protection authority.

14. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to delete the information.

15. Communication Preferences

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. You may opt out of text messages by replying STOP.

You cannot opt out of coaching-related communications while enrolled in active Eat Shed Glow® coaching, as these are an integral part of the Services you have purchased.

16. International Data Transfers

Eat Shed Glow LLC operates from the United States. If you access our Site or Services from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Services, you consent to this transfer.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updates are effective upon posting with a revised "Last Updated" date. For material changes, we will make reasonable efforts to notify active clients via email. Your continued use of the Site or Services after changes constitutes acceptance of the updated Privacy Policy.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Eat Shed Glow LLC and all its members, managers, employees, contractors, and affiliates shall not be liable for any damages arising from unauthorized access to or use of your information by third parties, security breaches resulting from circumstances beyond our reasonable control, or your decision to share information through our Site or Services.

19. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Eat Shed Glow LLC Email: coco@eatshedglow.com Website: eatshedglow.com

We will respond to all legitimate inquiries within 30 days.

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